Services for our Customers
We at PIKA Weihenstephan are offering a wide range of valuable services to our customers.
Through our work with many breweries, wineries and fruit juice manufacturers, we have first-hand experience and knowledge which can help you tackle your issues head on, saving you time, effort and money. Just have a look at our comprehensive library of FAQ and Application Notes to help guide you through a number of common industry problems
We also offer a range of other customer services if you want to outsource your testing activities or if you need a training on your PCR system.
Frequently Asked Questions (FAQ)
Do you have any questions? We are here to help clarify your queries.
We have selected the most common questions asked by our customers, which can help you solve most of your workflow problems quickly and easily.
If your question isn’t included or is very specific, please feel free to contact us directly.
Application Notes
Do you have any further questions about the practical use of our products?
We have compiled special Application Notes to make your day-to-day work easier. They include industry cases which help you solve your contamination problems and handling guidelines for the efficient use of our products (“How to”).
Customer Services
PIKA Weihenstephan’s team of industry and technical experts offers a broad range of laboratory and consultancy services. We are there for you if you want to outsource the testing of your samples, or in case of further questions if you have run your own analysis.
Moreover, customers can now book individual online trainings on the handling of their PCR analysis system for the detection of spoilage organisms.
Our service range includes bacterial analysis, yeast analysis, mold analysis and enumeration.
If you have questions on the handling of the 4everyone Detection Kits and the QuantStudio, book a training with our customer service team.